Shipments and returns
Your pack shipment
Receiving an order in our warehouse: 0.00 EUR
You can receive the ordered goods at our showroom — 29 Eizenšteina Street, 2nd floor, office 212, Riga.
Working hours:
Working days: 19:00 - 20:00
UNISEND / Latvijas Pasts
- Delivery costs Lithuania: 2.80 EUR
- Delivery costs Latvia: 1.75 EUR
- Delivery costs Estonia: 2.80 EUR
FREE SHIPPING for orders over 25 EUR — Lithuania, Latvia, Estonia.
DPD Parcel locker
- Delivery costs Lithuania: 5.00 EUR
- Delivery costs Latvia: 2.50 EUR
- Delivery costs Estonia: 5.00 EUR
Delivery time: 1-3 workdays since the payment
You can collect your order from any PickUp parcel machine of your choice. The parcel can be collected every day, 24 hours a day. To use this service you will need an individual code, that is sent to the client via sms/e-mail. Once you've entered the code, the door to the cell with your parcel will open. If the parcel is not collected within 5 days, it will be returned to the sender.
How can I return the goods?
If the item you ordered doesn't fit, you don't like it, or you simply changed your mind, you can return or exchange it within 14 days from the date of receiving the item.
Exchange and return apply only to new, unused items in their original packaging and with the manufacturer's original tags.
Returns can be made UNISEND self-service terminals.
The return cost is based on the current rates of UNISEND.
Take the prepared parcel to any terminal convenient for you.
Does my purchase have a warranty?
All items come with a quality guarantee in accordance with the laws of the Republic of Lithuania. The warranty period for clothing is 2 years from the date of receipt.
The warranty covers manufacturing defects (e.g. seams, fabric, fittings), but does not apply in cases of natural wear and tear, improper care, or mechanical damage.
Warranty does not apply in the following cases:
- if purchase receipt/bank payment has not been saved;
- if item details (accessories, zipper, belt, etc.) have been lost;
- if the defect was caused by using the item for the wrong purpose;
- if the defect was caused by exposure to chemical or mechanical actions;
- if the defect was caused by force majeure or an accident;
- if the item has been under repair before being returned to us.